Guest Experience Specialist - Front Desk & Member Services

Xperience Fitness - Oak Creek; Oak Creek (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Xperience Fitness - Oak Creek is seeking a Front Desk team member to serve as the first point of contact for members and guests. You will greet visitors, answer calls, and assist with all inquiries to ensure a positive gym experience.

The role requires strong communication, reliability, and a proactive attitude. You will perform opening/closing procedures, manage cash, and help maintain a clean, welcoming facility daily.

Qualifications

• Must be CPR/AED & First Aid certified within 90 days of hire.
• Attend the Company's I am Brand Workshop within 90 days of hire.
• Attend the Company's SLII Workshop within 90 days of hire.
• View HR Training Video upon completion of new hire paperwork.

Responsibilities

• Greet and check in members and guests by first name, providing a welcoming first impression.
• Answer the phone, direct inquiries, and support members for a great gym experience.
• Keep the front desk area clean, neat, and well stocked with supplies.
• Manage opening/closing procedures and cash handling duties per shift.
• Promote products or services and participate in monthly department meetings.
• Maintain locker rooms and bathrooms, ensuring cleanliness and sanitization.
• Support club initiatives, programs, and events as needed.
• Adhere to uniform standards and professional behavior at all times.

Skills

Customer service

Communication skills

Interpersonal skills

Time management

Team player

Multitasking

Education

CPR/AED & First Aid certifications

Job description

Xperience Fitness - Oak Creek is seeking a Front Desk team member to serve as the first point of contact for members and guests. You will greet visitors, answer calls, and assist with all inquiries to ensure a positive gym experience.

The role requires strong communication, reliability, and a proactive attitude. You will perform opening/closing procedures, manage cash, and help maintain a clean, welcoming facility daily.