Guest Experience Specialist, Front Desk (Luxury Resort)

Hacienda Del Sol; Tucson (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Resort discounts

Job summary

Hacienda Del Sol Guest Ranch Resort in Tucson, AZ, seeks a Front Desk Agent to warmly welcome guests, handle check-ins and check-outs, and provide accurate information on services and amenities. This is a full-time hourly position with service charges and comprehensive benefits.

The role requires strong customer service, clear communication, and the ability to manage multiple requests in a fast-paced luxury environment. Prior hotel systems experience is preferred.

Qualifications

• Experience in guest-facing roles preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle requests promptly.
• Professional and friendly demeanor with guests.

Responsibilities

• Greet guests upon arrival and manage check-in instructions.
• Complete registration paperwork accurately.
• Handle check-ins and check-outs for guests.
• Answer questions about hotel services, activities, and amenities.

Skills

Customer service

Communication

Multitasking

Problem solving

Fast-paced environment

Education

High school diploma or equivalent

Tools

Hotel systems

Job description

Hacienda Del Sol Guest Ranch Resort in Tucson, AZ, seeks a Front Desk Agent to warmly welcome guests, handle check-ins and check-outs, and provide accurate information on services and amenities. This is a full-time hourly position with service charges and comprehensive benefits.

The role requires strong customer service, clear communication, and the ability to manage multiple requests in a fast-paced luxury environment. Prior hotel systems experience is preferred.