Front Desk Experience Champion – Luxury Resort

Loews Hotels, LLC.; Tucson (AZ); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k) & company match

Paid time off

Job summary

Loews Ventana Canyon Resort in Tucson, AZ is seeking a warm Front Office Agent to greet guests, check in/out, and deliver thoughtful service. You will balance professionalism with hospitality, while handling payments and room assignments.

You should have at least one year of guest service experience, familiarity with Opera PMS, and the ability to work evenings and weekends. Join a team that values belonging, development opportunities, and guest-centric experiences.

Qualifications

• Minimum of one (1) year guest service experience in hotel hospitality preferred.
• Experience with previous Property Management System, preferred Opera System.
• Ability to stand and walk for long periods of time required.
• Ability to work weekends, evening, holidays as necessary/required.

Responsibilities

• Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience.
• Assign rooms that meet guest preferences and special requests.
• Obtain and verify credit and payment information in accordance with hotel policies.
• Promote hotel services, amenities, and local attractions to enhance the guest experience.
• Respond to guest inquiries and resolve issues promptly and effectively.
• Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.

Skills

Guest service

Communication

Problem solving

Team player

Attention to detail

Tools

Opera PMS

Job description

Loews Ventana Canyon Resort in Tucson, AZ is seeking a warm Front Office Agent to greet guests, check in/out, and deliver thoughtful service. You will balance professionalism with hospitality, while handling payments and room assignments.

You should have at least one year of guest service experience, familiarity with Opera PMS, and the ability to work evenings and weekends. Join a team that values belonging, development opportunities, and guest-centric experiences.