Guest Experience Specialist - Luxury Resort

Hacienda Del Sol Resort; Tucson (AZ); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Exclusive resort discounts

Job summary

Hacienda Del Sol Resort in Tucson, AZ, is seeking a Front Desk Agent to warmly welcome guests and manage check-in/check-out with efficiency and courtesy.

You will assist guests with information about resort services, activities, and amenities, handle payments, and address inquiries in a professional, friendly manner while maintaining a polished front desk area and ensuring guest satisfaction.

Qualifications

• Previous experience in a hotel front desk role or guest services.
• Excellent interpersonal and communication skills.
• Ability to handle guest inquiries and resolve issues.
• Strong problem-solving and multitasking abilities.
• Ability to work in a fast-paced environment.
• Must be able to stand for long periods.
• Basic computer literacy and familiarity with hotel systems.

Responsibilities

• Greet guests on arrival and assist with check-in.
• Explain hotel services, activities, and amenities.
• Handle check-ins and check-outs accurately.
• Process guest payments and refunds as needed.
• Respond to guest inquiries and resolve concerns promptly.
• Maintain front desk area in a clean and organized state.
• Monitor supplies and coordinate with staff for restocking.
• Adhere to safety and security procedures.
• Support other shifts or departments as business demands.
• Assist with lobby and common area upkeep.

Skills

Customer service

Communication

Problem solving

Multitasking

Fast-paced environment

Stand for long periods

Flexibility with shifts

Tools

Hotel systems

Job description

Hacienda Del Sol Resort in Tucson, AZ, is seeking a Front Desk Agent to warmly welcome guests and manage check-in/check-out with efficiency and courtesy.

You will assist guests with information about resort services, activities, and amenities, handle payments, and address inquiries in a professional, friendly manner while maintaining a polished front desk area and ensuring guest satisfaction.