Front Desk Guest Experience Specialist

Loews Hotels, LLC.; Tucson (AZ); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Training & development

Tuition reimbursement

Pet insurance

Team member hotel rates

Complimentary meals

Golf discount

Volunteer opportunities

Job summary

Loews Ventana Canyon Resort in Tucson, AZ is hiring a Front Office Agent to greet guests, check them in/out, and ensure a memorable arrival. You will manage room assignments, verify payments, and promote hotel services in a fast-paced, guest-focused environment.

The role requires one year of guest service experience and familiarity with Opera PMS; weekend work may be required. We offer strong benefits, team member rates, and growth opportunities to support your belonging and career goals.

Qualifications

• Guest service mindset focused on memorable guest experiences.
• Clear communicator with strong verbal and written skills.
• Proactive problem solver who handles challenges confidently.
• Adaptable team player who collaborates across departments.
• Detail-oriented professional managing payments and inquiries.
• Veterans and military spouses encouraged to apply.

Responsibilities

• Greet and register guests warmly and professionally.
• Assign rooms meeting guest preferences.
• Verify payment information per hotel policy.
• Promote services and local attractions.
• Resolve guest inquiries promptly.
• Maintain knowledge of events and banquet orders.
• Handle check-out and cash transactions accurately.
• Ensure Front Desk and lobby cleanliness.
• Handle emergencies with professionalism, prioritizing safety.
• Attend mandatory trainings as required.
• Perform other duties as assigned.

Skills

Guest service

Communication

Proactive problem solving

Team player

Adaptability

Tools

Opera PMS

Job description

Loews Ventana Canyon Resort in Tucson, AZ is hiring a Front Office Agent to greet guests, check them in/out, and ensure a memorable arrival. You will manage room assignments, verify payments, and promote hotel services in a fast-paced, guest-focused environment.

The role requires one year of guest service experience and familiarity with Opera PMS; weekend work may be required. We offer strong benefits, team member rates, and growth opportunities to support your belonging and career goals.