Guest Experience Concierge

Hilton; Tucson (AZ); On-site; USD 28,000 - 38,000; Full time

Job summary

Hilton Tucson is seeking a dedicated Front Desk Agent to deliver exceptional guest service from check-in to check-out. You will promote hotel amenities, assist with reservations, and coordinate with housekeeping and other departments to ensure seamless stays.

The role involves accurate cash handling, posting charges, and preparing daily cashier reports while maintaining professional appearance and strict policy compliance.

Responsibilities

• Guest Registration & Check-Out: Promptly and courteously check guests in and out of the hotel using up-selling techniques to maximize room revenue.
• Customer Service & Support: Respond to guest requests and inquiries in a timely, friendly manner; promote hotel amenities and local attractions.
• Problem Resolution: Address and resolve minor guest issues; escalate significant concerns to the supervisor.
• Reservations & Coordination: Assist guests with reservations or coordinate with central reservation system as needed.
• Cash Handling & Reporting: Post charges, prepare cashier reports, reconcile cash draws, and manage guest accounts.
• Security & Safety: Manage guest safe-deposit boxes in accordance with security procedures.
• Night Audit Coverage: Cross-train to perform Night Audit duties and balance daily financials.
• Telephone & Communication Duties: Handle calls, dispatch shuttle services, and maintain a guest call log with follow-up.
• Professional Presentation: Maintain a polished appearance per dress code and grooming standards.
• Policy Adherence: Follow all hotel and company policies, procedures, and service standards.

Job description

Hilton Tucson is seeking a dedicated Front Desk Agent to deliver exceptional guest service from check-in to check-out. You will promote hotel amenities, assist with reservations, and coordinate with housekeeping and other departments to ensure seamless stays.

The role involves accurate cash handling, posting charges, and preparing daily cashier reports while maintaining professional appearance and strict policy compliance.