Guest Experience Specialist — Front Desk

Marriott Internationa; Tucson (AZ); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Employee Assistance Program

401(k) with match

Disability & life insurance

Health, dental, and vision (HSA)

Job summary

HM Alpha Hotels & Resorts is seeking a Front Desk Agent at the Westin La Paloma Resort and Spa in Tucson. You will be the first point of contact, handling check-ins/outs, reservations, and guest inquiries with a focus on accuracy and courtesy.

The role requires strong interpersonal skills, attention to detail, and the ability to work collaboratively across hotel departments, including housekeeping and maintenance, with flexible scheduling including weekends and holidays.

Qualifications

• Previous experience in hospitality, customer service, or a front desk role preferred.
• Proficiency in Microsoft Office; experience with property management systems (PMS) is a plus.
• Demonstrated success in providing high-quality guest service in a dynamic environment.

Responsibilities

• Greet and welcome guests in a warm and professional manner, setting the tone for an exceptional stay.
• Manage check-ins and check-outs accurately, ensuring seamless transactions and proper guest record management.
• Respond promptly to guest inquiries via phone and in person, offering information about hotel amenities and local attractions.
• Process reservations, payments, and room assignments while maintaining accuracy and confidentiality.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for arrival and guest needs are met quickly.
• Address and resolve guest concerns with professionalism and empathy to ensure a positive outcome.
• Maintain a clean, organized, and professional front desk area that reflects the hotel's standards of excellence.
• Provide concierge support by recommending dining, entertainment, and transportation options.
• Adhere to all hotel policies, safety, and security procedures.

Skills

Interpersonal skills

Attention to detail

Multitasking

Customer service mindset

Collaboration

Flexibility

Education

High school diploma or equivalent

Hospitality coursework or degree preferred

Tools

Microsoft Office

PMS (Property Management System)

Job description

HM Alpha Hotels & Resorts is seeking a Front Desk Agent at the Westin La Paloma Resort and Spa in Tucson. You will be the first point of contact, handling check-ins/outs, reservations, and guest inquiries with a focus on accuracy and courtesy.

The role requires strong interpersonal skills, attention to detail, and the ability to work collaboratively across hotel departments, including housekeeping and maintenance, with flexible scheduling including weekends and holidays.