Guest Experience Specialist — Front Desk (Luxury Hotel)

Hei Hotels Inc.; Boston (MA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Hotel room discounts

Pet insurance

Medical & Dental

Vision insurance

Job summary

HEI Hotels & Resorts is seeking a Front Desk Agent for the Liberty Hotel in Boston. The role involves greeting guests, checking in/out, handling payments, and sharing local information. A strong customer-service mindset and calm problem-solving are essential.

This on-site, full-time position expects reliable attendance and comfort with a computer-based registration system. Benefits include comprehensive plans and Marriott-brand opportunities within a diverse team.

Qualifications

• Hotel experience preferred.
• Ability to use a calculator to perform moderately complex math quickly and accurately.
• Strong verbal and written communication skills.
• Ability to stand and move throughout the front desk and perform essential duties.
• Ability to handle guests with patience and diplomacy.

Responsibilities

• Greet guests with a warm welcome and assist with arrival/departure.
• Complete registration using the computer system and confirm room rate and guest details.
• Answer calls promptly and relay messages or requests to the appropriate team.
• Handle payments, process transactions, and balance a house bank.
• Resolve guest concerns with discretion and aim for satisfaction.

Skills

Hotel experience

Calculator skills

Customer service

Communication skills

Stamina/standing

Job description

HEI Hotels & Resorts is seeking a Front Desk Agent for the Liberty Hotel in Boston. The role involves greeting guests, checking in/out, handling payments, and sharing local information. A strong customer-service mindset and calm problem-solving are essential.

This on-site, full-time position expects reliable attendance and comfort with a computer-based registration system. Benefits include comprehensive plans and Marriott-brand opportunities within a diverse team.