Guest Experience Specialist: Front Desk & Housekeeping

Hotel Lucine; Beverly (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

Hotel Lucine is seeking a dedicated guest services associate to manage reservations, check-in/check-out, and guest accounts while delivering exceptional service. The role includes coordinating housekeeping, ensuring room readiness, and supporting safety procedures, with strong communication and multitasking skills essential to success.

The ideal candidate is professional, personable, dependable, and able to work independently or as part of a team, including weekends and holidays.

Qualifications

• This role requires strong customer service, communication, and organizational skills.
• Ability to multitask and work effectively in a fast-paced hotel environment.
• Professionalism, integrity, and good follow-through are essential.

Responsibilities

• Manage reservations, check-in/check-out, and guest accounts.
• Provide friendly, efficient service and respond to guest requests and complaints.
• Maintain information in the property management system and coordinate across departments.
• Support hotel security and safety procedures and act as a point of contact.
• Oversee housekeeping operations and report maintenance or safety issues.
• Keep work areas clean, organized, and well-stocked.

Skills

Customer service

Communication

Multitasking

Teamwork

Education

High school diploma

Job description

Hotel Lucine is seeking a dedicated guest services associate to manage reservations, check-in/check-out, and guest accounts while delivering exceptional service. The role includes coordinating housekeeping, ensuring room readiness, and supporting safety procedures, with strong communication and multitasking skills essential to success.

The ideal candidate is professional, personable, dependable, and able to work independently or as part of a team, including weekends and holidays.