Evening Guest Experience Specialist

Hotel Lucine; Town of Vermont (WI); On-site; USD 16,531 - 24,796; Full time

Job summary

Hotel Lucine in Wisconsin seeks an energetic Front Desk Associate to welcome guests, process check-ins/check-outs, and manage guest inquiries with courtesy and accuracy.

You will handle reservations, maintain guest accounts, coordinate with other departments, and uphold our service standards while working flexibly including weekends and evenings.

A positive team player with strong communication and problem-solving skills will thrive, delivering memorable experiences and safeguarding guest privacy.

Qualifications

• Effective listening and communication skills, initiative, ability to work independently and in teams.
• Demonstrates professionalism, integrity, and problem-solving abilities.
• Ability to multi-task and stay calm under pressure.

Responsibilities

• Welcome and check-in guests in a friendly, efficient manner and assist with check-out.
• Handle guest accounts accurately and process room charges and payments.
• Manage reservations process and respond to email requests and inquiries in a timely manner.
• Coordinate with other hotel departments to fulfill guest needs and maintain room status accuracy.
• Maintain knowledge of room types, rates, and hotel services; ensure guest privacy and safety.

Job description

Hotel Lucine in Wisconsin seeks an energetic Front Desk Associate to welcome guests, process check-ins/check-outs, and manage guest inquiries with courtesy and accuracy.

You will handle reservations, maintain guest accounts, coordinate with other departments, and uphold our service standards while working flexibly including weekends and evenings.

A positive team player with strong communication and problem-solving skills will thrive, delivering memorable experiences and safeguarding guest privacy.