Guest Experience Specialist - Front Desk & Hospitality

Embassy Suites by Hilton; Denton (TX); On-site; USD 26,000 - 38,000; Full time

Job summary

Embassy Suites by Hilton Denton Convention Center is seeking a Guest Service Representative to warmly greet guests, check-in, and handle inquiries about hotel services. The role includes managing room availability, guest accounts, and billing, while coordinating with other departments to ensure a smooth guest experience.

You will post charges, process payments, and assist with reservations, also handling guest requests and safekeeping of valuables.

Qualifications

• High School diploma or GED preferred.
• Hospitality customer service experience preferred.

Responsibilities

• Warmly greet guests and assist with registration and room assignments.
• Handle guest inquiries about hotel services, dining, entertainment, and travel directions.
• Manage room availability, guest accounts, and billing.
• Post charges, process payments, and make change.
• Make reservations and handle guest requests, including safekeeping of valuables.
• Communicate effectively with other departments.
• Follow hotel credit policies and ensure accurate cash handling.
• Support team members and take on additional responsibilities as needed.

Skills

Leadership

Communication

Organizational Skills

Education

High School diploma or GED

Tools

PMS

Microsoft Office

Job description

Embassy Suites by Hilton Denton Convention Center is seeking a Guest Service Representative to warmly greet guests, check-in, and handle inquiries about hotel services. The role includes managing room availability, guest accounts, and billing, while coordinating with other departments to ensure a smooth guest experience.

You will post charges, process payments, and assist with reservations, also handling guest requests and safekeeping of valuables.