Guest Experience Specialist, Front Desk - Gym

Planet Fitness; North Fort Myers (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness in North Fort Myers, FL is seeking a Front Desk Associate. You will be the first point of contact for members and guests, delivering friendly, professional service while maintaining a clean, welcoming club atmosphere.

Responsibilities include check-in, member inquiries, and promoting services. This full-time position requires strong communication, basic computer skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Previous customer service experience is preferred.
• Strong communication and interpersonal skills.
• Basic computer skills.
• Positive attitude with a passion for helping others and maintaining a welcoming environment.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Ability to work flexible hours, including evenings and weekends.
• High school diploma or equivalent

Responsibilities

• Greet members and guests in a friendly and professional manner.
• Assist members with inquiries about membership options and services.
• Check-in members and handle membership-related transactions (billing, renewals).
• Maintain clean, organized front desk and surrounding areas, including locker rooms and bathrooms.
• Promote memberships and services to potential members.
• Collaborate with team to achieve club goals and maintain a safe, welcoming environment.

Skills

Customer service

Communication

Interpersonal skills

Basic computer skills

Fast-paced environment

Multitasking

Flexible hours

Teamwork

Education

High school diploma or equivalent

Job description

Planet Fitness in North Fort Myers, FL is seeking a Front Desk Associate. You will be the first point of contact for members and guests, delivering friendly, professional service while maintaining a clean, welcoming club atmosphere.

Responsibilities include check-in, member inquiries, and promoting services. This full-time position requires strong communication, basic computer skills, and the ability to multitask in a fast-paced environment.