Front Desk & Member Experience Specialist (Part-Time)

Planet Fitness; Fort Myers (FL); On-site; USD 17,000 - 22,000; Part time

Job summary

Planet Fitness is seeking a Front Desk Associate in Fort Myers, FL to be the first point of contact for members and guests. You will deliver friendly customer service and help maintain a clean, welcoming club environment, while assisting with daily operations and membership-related tasks.

Responsibilities include greeting members, answering questions about memberships, processing check-ins and transactions, and promoting additional services and programs.

Qualifications

• Previous customer service experience preferred.
• Strong communication and interpersonal skills.
• Basic computer skills.
• Positive attitude and welcoming demeanor.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Ability to work flexible hours, including evenings and weekends.
• High school diploma or equivalent.

Responsibilities

• Greet members and guests in a friendly and professional manner.
• Assist members with inquiries about membership options, policies, and gym services.
• Check-in members and handle membership-related transactions (billing, renewals).
• Maintain a clean, organized front desk area and overall club presentation.
• Promote memberships and services and collaborate with the team to meet club goals.

Skills

Customer service

Communication skills

Multitasking

Positive attitude

Fast-paced environment

Education

High school diploma or equivalent

Job description

Planet Fitness is seeking a Front Desk Associate in Fort Myers, FL to be the first point of contact for members and guests. You will deliver friendly customer service and help maintain a clean, welcoming club environment, while assisting with daily operations and membership-related tasks.

Responsibilities include greeting members, answering questions about memberships, processing check-ins and transactions, and promoting additional services and programs.