Front Desk & Member Experience Specialist

Planet Fitness; Florida; On-site; USD 24,000 - 30,000; Full time

Job summary

Planet Fitness in Bonita Springs, FL, is seeking a Front Desk Associate to be the first point of contact for members and guests, delivering outstanding customer service while keeping the club clean and welcoming. You will support daily operations, assist with check-in, and help guide members regarding memberships and services.

The role calls for friendly communication, the ability to multitask in a fast-paced environment, and a commitment to maintaining a tidy, inviting space for all visitors

Qualifications

• Previous customer service experience is preferred.
• Strong communication and interpersonal skills.
• Basic computer skills.
• Positive attitude with a passion for helping others and maintaining a welcoming environment.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Ability to work flexible hours, including evenings and weekends.
• High school diploma or equivalent.

Responsibilities

• Greet members and guests in a friendly and professional manner, ensuring that everyone feels welcome and valued.
• Assist members with inquiries about membership options, policies, and gym services. Help with equipment usage and direct members to the right resources.
• Check-in members as they arrive, maintain an organized front desk area, and handle membership-related transactions (e.g., billing, renewals).
• Ensure the front desk and surrounding areas remain tidy, contributing to the overall cleanliness and appeal of the club. This includes maintaining locker rooms and bathrooms by ensuring they are clean, stocked, and well-presented throughout the day.
• Educate potential members about the benefits of joining Planet Fitness and encourage sign-ups for memberships, personal training, and other services.
• Work alongside fellow team members and management to achieve club goals, maintain a clean and safe environment, and deliver excellent customer service.

Skills

Customer service

Communication skills

Teamwork

Multitasking

Positive attitude

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Planet Fitness in Bonita Springs, FL, is seeking a Front Desk Associate to be the first point of contact for members and guests, delivering outstanding customer service while keeping the club clean and welcoming. You will support daily operations, assist with check-in, and help guide members regarding memberships and services.

The role calls for friendly communication, the ability to multitask in a fast-paced environment, and a commitment to maintaining a tidy, inviting space for all visitors