Guest Experience Associate - Front Desk (Gym)

Planet Fitness; Florida; On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness Bonita Springs is seeking a Front Desk Associate to warmly welcome members and guests, assist with memberships, and keep the club clean and organized. You will be the first point of contact, helping guests with inquiries and directing them to the right resources to ensure a positive experience.

The role requires strong customer-service skills, the ability to multitask in a fast-paced environment, and a flexible schedule including evenings and weekends.

Qualifications

• Previous customer service experience is preferred.
• Strong communication and interpersonal skills.
• Basic computer skills.
• Positive attitude with a passion for helping others and maintaining a welcoming environment.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Ability to work flexible hours, including evenings and weekends.
• High school diploma or equivalent

Responsibilities

• Greet members and guests in a friendly and professional manner.
• Assist members with inquiries about membership options, policies, and gym services.
• Check-in members as they arrive and handle membership-related transactions.

Skills

Customer service

Communication

Computer skills

Multitasking

Flexibility

Education

High School Diploma or equivalent

Job description

Planet Fitness Bonita Springs is seeking a Front Desk Associate to warmly welcome members and guests, assist with memberships, and keep the club clean and organized. You will be the first point of contact, helping guests with inquiries and directing them to the right resources to ensure a positive experience.

The role requires strong customer-service skills, the ability to multitask in a fast-paced environment, and a flexible schedule including evenings and weekends.