Member Experience & Front Desk Specialist

Planet Fitness; Naples (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness in Naples, FL seeks a Front Desk Associate to be the first friendly face for members and guests. You will deliver excellent service and help maintain a clean, welcoming club environment throughout your shift.

You will check-in members, answer questions about memberships, assist with sign-ups and renewals, handle basic transactions, and keep the front desk and restrooms tidy. A positive attitude and reliable schedule are key; evenings/weekends required.

Qualifications

• Experience in customer service is preferred.
• Strong communication and interpersonal skills.
• Able to handle multiple tasks in a fast-paced environment.
• Proficient with basic computer tasks and club software.

Responsibilities

• Greet members and guests in a friendly and professional manner.
• Check-in members and process billing/renewals.
• Answer questions about memberships and services; assist with sign-ups.
• Keep the front desk and restrooms clean, organized, and stocked.

Skills

Customer service

Communication

Multitasking

Basic computer skills

Education

High School Diploma

Job description

Planet Fitness in Naples, FL seeks a Front Desk Associate to be the first friendly face for members and guests. You will deliver excellent service and help maintain a clean, welcoming club environment throughout your shift.

You will check-in members, answer questions about memberships, assist with sign-ups and renewals, handle basic transactions, and keep the front desk and restrooms tidy. A positive attitude and reliable schedule are key; evenings/weekends required.