Front Desk Guest Experience Specialist

Embassy Suites by Hilton; San Antonio (TX); Vor Ort; USD 21.000 - 28.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Zusammenfassung

Zachry Hotels in San Antonio is seeking a Guest Service Agent to deliver exceptional front desk service. You will greet guests, handle check-ins/outs, and provide accurate information about hotel amenities and local attractions.

The role requires strong communication, multitasking, and a professional demeanor, with flexibility for nights, weekends, and holidays. Experience with PMS and a customer-focused mindset are preferred.

Qualifikationen

• High School Diploma or equivalent is required.
• Excellent communication and interpersonal skills are essential.
• Experience with PMS and hotel operations is preferred.

Aufgaben

• Welcome guests with a warm, professional demeanor and assist with check-in/check-out.
• Provide information about hotel amenities, local attractions, and services.
• Balance cash drawers and review billing details with guests.
• Collaborate with other departments to resolve guest issues.
• Maintain front desk areas and adhere to grooming standards.

Kenntnisse

Excellent communication

Interpersonal skills

Multitasking

Spanish language

PMS & MS Office

Ausbildung

High School Diploma

Tools

PMS

Microsoft Office

Jobbeschreibung

Zachry Hotels in San Antonio is seeking a Guest Service Agent to deliver exceptional front desk service. You will greet guests, handle check-ins/outs, and provide accurate information about hotel amenities and local attractions.

The role requires strong communication, multitasking, and a professional demeanor, with flexibility for nights, weekends, and holidays. Experience with PMS and a customer-focused mindset are preferred.