Guest Experience Front Desk Associate (Flexible Schedule)

Residence Inn by Marriott Cincinnati North/West Chester; West Chester Township (OH); On-site; USD 21,352 - 22,041; Full time

Benefits offered by this job

Holiday pay

Travel discounts

Job summary

Residence Inn Cincinnati North/West Chester is seeking a Front Desk team member for a Full‑time role. You will be the guest's first point of contact, handling arrivals and departures with service and efficiency.

The position requires friendly, authentic guest interactions, a flexible weekend schedule, and prior hotel experience. Compensation is $15.50–$16.00 per hour, with travel discounts and holiday pay.

Qualifications

• One year of hotel/front desk experience preferred.
• Must have a flexible schedule, weekends included.
• Ability to upsell services and promote hotel amenities.
• Strong customer service and cash handling skills.

Responsibilities

• Greet guests and manage check-in/check-out processes.
• Resolve guest issues and coordinate requests throughout their stay.
• Upsell services and upgrades as appropriate.
• Review property management system data and handle guest accounts accurately.
• Maintain open communication and guest-focused service.

Skills

Customer service

Cash handling

Guest relations

Teamwork

Job description

Residence Inn Cincinnati North/West Chester is seeking a Front Desk team member for a Full‑time role. You will be the guest's first point of contact, handling arrivals and departures with service and efficiency.

The position requires friendly, authentic guest interactions, a flexible weekend schedule, and prior hotel experience. Compensation is $15.50–$16.00 per hour, with travel discounts and holiday pay.