Guest Services Specialist - Front Desk (FT/PT)

Athena Hospitality Group; Florence (KY); On-site; USD 28,000 - 34,000; Full time

Job summary

Athena Hospitality Group is seeking a Front Desk Associate for Holiday Inn Express & Suites in Florence, KY. The role involves greeting guests, registering them, and providing outstanding service throughout their stay.

You will handle reservations, inquiries, and assist with check-ins and check-outs with a friendly, efficient approach. The position requires a high school diploma, a positive attitude, and the ability to multitask in a fast-paced hotel environment.

Qualifications

• Greeting guests and registering them at check-in/out.
• Providing attentive and courteous service to guests during stay.
• Ability to answer inquiries about hotel services, nearby attractions, and dining.
• Follow rate quotes, reservations, and house rules accurately.
• Operate front desk systems and communicate efficiently with guests and team.

Responsibilities

• Greet and register guests upon arrival.
• Handle check-ins and check-outs in a friendly, efficient manner.
• Assist guests with reservations and room changes as needed.
• Provide information on hotel facilities, promotions, and local attractions.
• Respond to guest questions and requests promptly and courteously.

Skills

Guest service

Multitasking

Communication

Problem solving

Attention to detail

Teamwork

Flexibility

Education

High School diploma

Job description

Athena Hospitality Group is seeking a Front Desk Associate for Holiday Inn Express & Suites in Florence, KY. The role involves greeting guests, registering them, and providing outstanding service throughout their stay.

You will handle reservations, inquiries, and assist with check-ins and check-outs with a friendly, efficient approach. The position requires a high school diploma, a positive attitude, and the ability to multitask in a fast-paced hotel environment.