Front Desk Associate

Seva Hospitality; Florence (KY); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Employee discounts

Flexible scheduling

Career growth

Collaborative culture

Job summary

Staybridge Suites Florence - Cincinnati South is seeking a Front Desk Associate to welcome guests, manage check-ins, and set a friendly tone at the start of every stay.

You will handle reservations, respond to inquiries, promote rewards programs, balance daily accounts, and support the sales team. A strong customer-service mindset and basic computer skills are essential, with PMS experience considered a plus.

Qualifications

• Exceptional customer service and communication skills, both written and verbal.
• Ability to multitask and stay composed in a fast-paced, guest-facing environment.
• Basic to moderate computer proficiency, including email and internet navigation.
• Flexible availability, including evenings, weekends, and select holidays.
• Self-motivated, detail-oriented, and reliably punctual.
• Prior hotel front desk or customer service experience preferred; PMS experience is a plus.

Responsibilities

• Welcome and check in arriving guests, ensuring a smooth and friendly first impression at every interaction.
• Manage guest reservations, modifications, and cancellations using the property management system (PMS).
• Answer incoming calls and respond to guest inquiries with professionalism and warmth.
• Promote and enroll guests in hotel rewards programs.
• Resolve guest concerns promptly and creatively, escalating to management when appropriate.
• Balance daily accounts and perform end-of-shift financial reconciliation.
• Assist the sales and revenue team with special requests, group blocks, and upselling opportunities.
• Maintain a clean, organized, and welcoming front desk area at all times.

Skills

Customer service

Multitasking

Computer skills

Flexible availability

Punctuality

PMS experience

Tools

PMS systems

Job description

At Staybridge Suites Florence - Cincinnati South, we design and manage properties built on humble family values and a genuine love for hospitality. Every detail is intentional, every property is unique, and every guest — and team member — is treated like family.

We are seeking a Front Desk Associate to join our team. The Front Desk Associate is the heartbeat of our hotel. You'll be the first and last face our guests see, setting the tone for their entire stay. If you're energetic, solution-oriented, and love connecting with people, you'll thrive in this role.

Pay and Schedule

• $13-15 per hour
• First Shift (7 AM - 3 PM)
• Full Time

Benefits

• Employee hotel discounts across Seva Hospitality and IHG properties
• Flexible scheduling — full-time and part-time available across 1st, 2nd, and 3rd shifts
• Career growth opportunities within Seva Hospitality's expanding portfolio
• Collaborative, guest-focused team culture

Responsibilities

Welcome and check in arriving guests, ensuring a smooth and friendly first impression at every interaction

Manage guest reservations, modifications, and cancellations using the property management system (PMS)

Answer incoming calls and respond to guest inquiries with professionalism and warmth

Promote and enroll guests in hotel rewards programs

Resolve guest concerns promptly and creatively, escalating to management when appropriate

Balance daily accounts and perform end-of-shift financial reconciliation

Assist the sales and revenue team with special requests, group blocks, and upselling opportunities

Maintain a clean, organized, and welcoming front desk area at all times

Requirements

• Exceptional customer service and communication skills — written and verbal
• Ability to multitask and remain composed in a fast-paced, guest-facing environment
• Basic to moderate computer proficiency, including email and internet navigation
• Flexible availability, including evenings, weekends, and select holidays
• Self-motivated, detail-oriented, and reliably punctual
• Prior hotel front desk or customer service experience preferred; PMS experience (IHG, HotelKey, Hilton, or PEP) is a plus

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.