Guest Experience Specialist – Front Desk & Concierge

Paycom; Dillard (GA); On-site; USD 28,000 - 38,000; Full time

Job summary

The Dillard House, a Farm Resort, seeks friendly Front Desk Representatives to warmly welcome guests, check them in and out, register arrivals, and manage reservations with precision in a mountain setting. You will handle guest inquiries, provide local information, assist with dining and tours, process payments, and maintain guest records.

The role includes PBX and concierge duties and requires strong communication, professionalism, and a passion for hospitality to help maximize guest

Responsibilities

• Greet and register guests, assign rooms, and process payments
• Handle reservations, incoming calls, messages, and guest inquiries
• Provide local area information and assist with dining, transportation, and tour arrangements
• Maintain accurate guest records and perform shift reports
• Ensure all guest requests are addressed promptly and courteously
• Promote hotel services using suggestive selling to maximize revenue
• Follow service standards, dress code, and safety procedures
• Assist with front desk operations, including PBX and reservationist duties as needed
• Create a welcoming environment through professional communication and attention to detail

Job description

The Dillard House, a Farm Resort, seeks friendly Front Desk Representatives to warmly welcome guests, check them in and out, register arrivals, and manage reservations with precision in a mountain setting. You will handle guest inquiries, provide local information, assist with dining and tours, process payments, and maintain guest records.

The role includes PBX and concierge duties and requires strong communication, professionalism, and a passion for hospitality to help maximize guest