Guest Service Representative

Paycom; Dillard (GA); On-site; USD 28,000 - 38,000; Full time

Job summary

The Dillard House, a Farm Resort, seeks friendly Front Desk Representatives to warmly welcome guests, check them in and out, register arrivals, and manage reservations with precision in a mountain setting. You will handle guest inquiries, provide local information, assist with dining and tours, process payments, and maintain guest records.

The role includes PBX and concierge duties and requires strong communication, professionalism, and a passion for hospitality to help maximize guest

Responsibilities

• Greet and register guests, assign rooms, and process payments
• Handle reservations, incoming calls, messages, and guest inquiries
• Provide local area information and assist with dining, transportation, and tour arrangements
• Maintain accurate guest records and perform shift reports
• Ensure all guest requests are addressed promptly and courteously
• Promote hotel services using suggestive selling to maximize revenue
• Follow service standards, dress code, and safety procedures
• Assist with front desk operations, including PBX and reservationist duties as needed
• Create a welcoming environment through professional communication and attention to detail

Job description

Job Details

Job Location: Dillard House a Mountain Farm Resort – Dillard, GA 30537, Job Category: Hospitality – Hotel, Company Overview: The Dillard House, a Farm Resort is a new addition to the Legacy Ventures portfolio and will be an exciting adventure as we build on what the Dillard family has developed since 1917. This one‑of‑a‑kind property is nestled in the picturesque Tennessee River Valley within a two‑hour drive north of Atlanta in Rabun County. It will represent tradition with authentically sourced cuisine, numerous outdoor activities and outstanding southern charm and hospitality.

Summary

Front Desk Representatives are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Primary responsibilities includes registering guests, making and modifying reservations, resort operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

Key Responsibilities

• Greet and register guests, assign rooms, and process payments
• Handle reservations, incoming calls, messages, and guest inquiries
• Provide local area information and assist with dining, transportation, and tour arrangements
• Maintain accurate guest records and perform shift reports
• Ensure all guest requests are addressed promptly and courteously
• Promote hotel services using suggestive selling to maximize revenue
• Follow service standards, dress code, and safety procedures
• Assist with front desk operations, including PBX and reservationist duties as needed
• Create a welcoming environment through professional communication and attention to detail.