Guest Experience Specialist – Front Desk

Remington Hospitality; Greenbelt (MD); On-site; USD 26,000 - 36,000; Full time

Job summary

Remington Hospitality seeks a courteous Front Desk Associate to warmly greet guests, handle efficient check-in/check-out, and assist with pre-registration and blocking of reservations. You will be responsible for accurate posting of charges and processing payments, while maintaining familiarity with the front desk system and daily transactions.

The role requires handling guest requests, understanding room rates and policies, and following procedures for cancellations and relocations.

Qualifications

• Greet guests in a friendly, professional manner and assist with check-in/check-out procedures.
• Process charges and payments accurately and promptly.
• Maintain working knowledge of front desk systems and daily hotel transactions.
• Handle cash, checks, and credit card information securely and correctly.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Post charges accurately and promptly; manage guest accounts.
• Know and follow cancellation and relocation procedures as needed.
• Manage room blocks based on reservations and special requests.

Skills

Guest service

Check-in/out

Cash handling

Reservations management

Front desk procedures

Communication

Tools

PMS software

Front Office system

Job description

Remington Hospitality seeks a courteous Front Desk Associate to warmly greet guests, handle efficient check-in/check-out, and assist with pre-registration and blocking of reservations. You will be responsible for accurate posting of charges and processing payments, while maintaining familiarity with the front desk system and daily transactions.

The role requires handling guest requests, understanding room rates and policies, and following procedures for cancellations and relocations.