Guest Experience Specialist — Front Desk & Check-In

La Quinta Inn & Suites by Wyndham Bardstown; Bardstown (KY); On-site; USD 25,000 - 34,000; Full time

Job summary

La Quinta Inn & Suites by Wyndham Bardstown is seeking a Front Desk Agent to greet guests, manage check-ins/outs, process registrations and payments, and provide information about local attractions. You will support reservations, handle inquiries, resolve issues, and maintain brand standards while delivering proactive, friendly service.

This role requires strong communication, organization, and the ability to multitask in a fast-paced hotel environment.

Qualifications

• Guest service experience preferred
• Strong attention to detail
• Team player with a positive, professional attitude
• Excellent organizational skills
• Strong written and verbal communication skills
• Ability to multitask and stay calm in a fast-paced environment

Responsibilities

• Greet guests warmly and efficiently during check-in and check-out
• Complete guest registrations, secure payments, and verify or adjust billing as needed
• Confirm guest information, room rates, and room selections
• Create and code electronic room keys
• Assist guests with reservations, questions, and special requests in a friendly, professional, and timely manner
• Address guest concerns by researching, resolving, and negotiating solutions to ensure satisfaction
• Deliver high standards of service to consistently exceed guest expectations
• Anticipate guest needs and provide proactive service
• Implement creative solutions while following brand standards
• Maintain strong knowledge of hotel offerings, including: hotel amenities and services, room categories and rates, packages and promotions
• Build strong, professional relationships with guests, clients, and groups
• Provide local area recommendations and information

Skills

Guest service

Attention to detail

Team player

Organizational skills

Communication skills

Multitasking

Job description

La Quinta Inn & Suites by Wyndham Bardstown is seeking a Front Desk Agent to greet guests, manage check-ins/outs, process registrations and payments, and provide information about local attractions. You will support reservations, handle inquiries, resolve issues, and maintain brand standards while delivering proactive, friendly service.

This role requires strong communication, organization, and the ability to multitask in a fast-paced hotel environment.