Guest Experience Specialist - Front Desk

Arizona Charlies - Decatur; Las Vegas (NV); On-site; USD 32,000 - 46,000; Full time

Job summary

Arizona Charlie's, LLC in Las Vegas is seeking a Guest Service Representative to be the welcoming face of our gaming and hospitality team. You will manage the check-in process and front desk transactions with accuracy and a friendly demeanor.

You will handle guest requests, assist other departments, and ensure compliance with internal controls and applicable regulations. This role requires clear communication, teamwork, and a commitment to guest satisfaction.

Qualifications

• 6 months of experience in a similar guest service role preferred.
• Strong communication skills and a team mindset.
• Ability to work in a fast-paced environment with accuracy.

Responsibilities

• Provide timely and courteous guest service at the front desk.
• Manage check-in/check-out and process payments accurately.
• Assist guests with requests and resolve issues to ensure satisfaction.
• Maintain knowledge of occupancy, events, and policies for smooth operations.
• Support other departments to deliver seamless service.

Skills

Guest service

Teamwork

Communication

Attention to detail

Education

High School Diploma or equivalent

Tools

10-key input

POS system

Job description

Arizona Charlie's, LLC in Las Vegas is seeking a Guest Service Representative to be the welcoming face of our gaming and hospitality team. You will manage the check-in process and front desk transactions with accuracy and a friendly demeanor.

You will handle guest requests, assist other departments, and ensure compliance with internal controls and applicable regulations. This role requires clear communication, teamwork, and a commitment to guest satisfaction.