Guest Experience Specialist - Front Desk

Highgate; Windsor (CT); On-site; USD 19,000 - 25,000; Full time

Job summary

Highgate Hotels in Windsor, CT is seeking a Front Office Agent to deliver attentive, courteous service at check-in, during the stay, and at checkout. The role focuses on maximizing guest satisfaction and room revenue while maintaining high standards of hospitality.

The Front Office Agent will handle guest inquiries, rates, promotions, and reserve information. Strong communication, cash handling, and computer skills are essential for success in this position.

Qualifications

• College coursework in related field helpful.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.

Skills

Guest service

Communication

Multitasking

Cash handling

Hospitality terminology

Education

High School diploma

College coursework in related field helpful

Tools

Front Desk software

Computer skills

Job description

Highgate Hotels in Windsor, CT is seeking a Front Office Agent to deliver attentive, courteous service at check-in, during the stay, and at checkout. The role focuses on maximizing guest satisfaction and room revenue while maintaining high standards of hospitality.

The Front Office Agent will handle guest inquiries, rates, promotions, and reserve information. Strong communication, cash handling, and computer skills are essential for success in this position.