Guest Experience Specialist - Front Desk

schultehotelcareers; West Homestead (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine

Health Insurance

401k

Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts

Job summary

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team. Greets guests, reviews arrival lists, escorts VIPs, answers calls with a smile, and handles payments accurately at the front desk.

We offer a rewards-filled, employee-focused workplace with a comprehensive benefits package and opportunities for career growth across more than 200 locations. The role requires a minimum of one year in front desk operations and a high school diploma, with

Qualifications

• Minimum of one year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• Minimum of High School education.

Responsibilities

• Greets guests as they arrive, focus on personal recognition.
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities.
• Escort VIPs to room and check them in prior to arrival.
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed.
• Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
• Keep front desk area clean and organized.
• Assisting with lobby activation as needed.
• Utilize proper procedures when handling guest PPI data.
• Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival.
• Attends promptly to guest needs and inquiries
• Perform various other duties as assigned
• Perform various other duties as assigned to meet business objectives

Skills

Basic computer skills

Effective verbal and written comunicat

Guest service excellence

Time management

Education

High School diploma

1 year Front Desk Operations

In-depth knowledge of hotel Front Desk operations

Job description

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team. Greets guests, reviews arrival lists, escorts VIPs, answers calls with a smile, and handles payments accurately at the front desk.

We offer a rewards-filled, employee-focused workplace with a comprehensive benefits package and opportunities for career growth across more than 200 locations. The role requires a minimum of one year in front desk operations and a high school diploma, with