Guest Experience Specialist – Front Desk

Hotel Equities; Washington (District of Columbia); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Team Driven and Values Based Culture

Employee discount

Medical/Dental/Vision

Vacation and Sick time

Holiday pay

Job summary

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a front desk clerk for Days Inn Washington, DC - Connecticut Avenue. You will greet guests, register them, handle reservations, and promote the guest program while delivering warm, knowledgeable service.

The role requires English proficiency, basic computer skills, and the ability to manage payments, issue keys, respond to inquiries, and resolve issues with courtesy and professionalism.

Qualifications

• High School diploma or equivalent.
• Must speak, read, write and understand English.
• Must possess basic computer skills.
• Must be able to stand and exert well-paced mobility for up to 4 hours.

Responsibilities

• Greet and register guests and verify reservations.
• Handle payments and manage house bank; issue keys and post charges.
• Respond to inquiries by phone and in person; resolve guest concerns.
• Answer phones promptly and courteously; maintain professional demeanor.
• Assist guests with luggage and provide local area information.

Skills

Communication

Customer service

English proficiency

Teamwork

Education

High school diploma

Tools

Basic computer skills

Job description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a front desk clerk for Days Inn Washington, DC - Connecticut Avenue. You will greet guests, register them, handle reservations, and promote the guest program while delivering warm, knowledgeable service.

The role requires English proficiency, basic computer skills, and the ability to manage payments, issue keys, respond to inquiries, and resolve issues with courtesy and professionalism.