Front Desk Leader - Guest Experience & Operations

Socket.dev; Washington (District of Columbia); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Vacation & Holiday Pay

Employee discount

Job summary

Hotel Equities is seeking a Front Desk Manager for the Days Inn Connecticut Avenue in Washington, DC. You will oversee front desk operations, the night audit, guest services, and related administrative tasks, ensuring exceptional hospitality and smooth night-time operations.

You will lead guest registration, payments, and inquiries while coordinating with other departments. The role requires strong communication, staff leadership, and the ability to work flexible hours, including nights and

Qualifications

• High School diploma or equivalent is required.
• Experience with Opera PMS is a plus.

Responsibilities

• Manage and lead the front desk and night audit to ensure a high level of service.
• Greet and register guests, verify reservations, and handle payments.
• Respond promptly to guest issues and inquiries with professionalism and courtesy.
• Promote the guest loyalty program and recognize benefits for members.
• Coordinate with other departments and support emergency needs as required.
• Prepare schedules based on occupancy and business needs.
• Assist with payroll hours and month-end reporting as assigned.

Education

High School diploma /Secondary qualification or equivalent

Tools

Opera PMS

Job description

Hotel Equities is seeking a Front Desk Manager for the Days Inn Connecticut Avenue in Washington, DC. You will oversee front desk operations, the night audit, guest services, and related administrative tasks, ensuring exceptional hospitality and smooth night-time operations.

You will lead guest registration, payments, and inquiries while coordinating with other departments. The role requires strong communication, staff leadership, and the ability to work flexible hours, including nights and