Guest Experience Associate - Front Desk

Socket.dev; Arlington (VA); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

B. F. Saul Company Hospitality Group is seeking a frontline Guest Service professional in Arlington, VA to anticipate guest needs and provide exceptional service.

You will handle check-ins/check-outs, reservations, and guest requests while maintaining high standards of quality. The role emphasizes friendly, professional, and timely service with knowledge of hotel operations and local attractions. Candidates should have a minimum of a high school diploma and 1+ years in guest service within

Qualifications

• High school diploma or GED required.
• 1+ years prior guest service experience required, preferably in hospitality.
• Excellent verbal communication skills required.
• Attention to detail and customer-focused in a fast-paced environment.

Responsibilities

• Process check-ins and check-outs, verify billing, create reservations, and handle special requests.
• Provide guest information on property, local attractions, and hours of operation.
• Collaborate with other departments to meet guest needs and contribute to guest service recovery efforts.

Skills

Guest service

Verbal communication

Attention to detail

Team collaboration

Education

High school diploma or GED

Job description

B. F. Saul Company Hospitality Group is seeking a frontline Guest Service professional in Arlington, VA to anticipate guest needs and provide exceptional service.

You will handle check-ins/check-outs, reservations, and guest requests while maintaining high standards of quality. The role emphasizes friendly, professional, and timely service with knowledge of hotel operations and local attractions. Candidates should have a minimum of a high school diploma and 1+ years in guest service within