Guest Experience Associate - Front Desk & Reservations

Stonebridge; Morgantown (WV); On-site; USD 15,911 - 22,661; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

401(k) matching

Tuition aid

Travel and lodging perks

Job summary

A local hospitality organization seeks a Guest Service Agent in Morgantown, WV. This part-time role involves greeting guests, managing check-in and check-out processes, and providing key information for a high level of guest satisfaction. Strong communication and organizational skills are essential, along with experience in guest service. The position requires flexibility for evening, weekend, and holiday shifts, offering competitive pay and various employee benefits.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Strong customer service and communication skills to interact effectively with guests and staff.

Responsibilities

• Greet, register, and assign rooms to guests upon their arrival.
• Compute bills, collect payments, and make change for guests.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.

Skills

Customer service

Communication

Problem-solving

Organizational skills

Cash handling

Tools

Property management systems

Microsoft Word

Microsoft Excel

Job description

A local hospitality organization seeks a Guest Service Agent in Morgantown, WV. This part-time role involves greeting guests, managing check-in and check-out processes, and providing key information for a high level of guest satisfaction. Strong communication and organizational skills are essential, along with experience in guest service. The position requires flexibility for evening, weekend, and holiday shifts, offering competitive pay and various employee benefits.