Front Desk Agent

WizeHire, Inc; Triadelphia (WV); On-site; USD 17,908 - 22,041; Full time

Job summary

Econo Lodge Inn & Suites Triadelphia - Wheeling in West Virginia is seeking a friendly Hotel Front Desk Attendant to be the first point of contact for guests, handling check-in and check-out while delivering the property's vision and values.

Responsibilities include taking reservations by phone, email, or in person; operating the front desk switchboard; balancing cash; informing guests about amenities and directions; and assisting with guest needs with a guest-focused attitude.

Qualifications

• Experience in hospitality or customer service is preferred but not required.
• Availability to work flexible schedules, including weekends and holidays.

Responsibilities

• Take reservations over the telephone, through emails and in person, including groups
• Operate the hotel switchboard, answer inquiries, and transfer calls as needed.
• Balance cash at the end of each shift and generate reports for the next shift.
• Provide guests with information about hotel amenities, dining, and travel directions.
• Manage guest check-ins and check-outs appropriately
• Strong customer service skills with a guest-focused approach.

Skills

Customer service

Guest focus

Communication skills

Tools

Microsoft Excel

Microsoft Word

Outlook

PowerPoint

Job description

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property's vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.

Compensation

$13 - $16 hourly

• Take reservations over the telephone, through emails and in person, including groups
• Operate the hotel switchboard, answer inquiries, and transfer calls as needed.
• Balance cash at the end of each shift and generate reports for the next shift.
• Provide guests with information about hotel amenities, dining, and travel directions.
• Manage guest check-ins and check-outs appropriately
• Experience in hospitality or customer service is preferred but not required.
• Strong customer service skills with a guest-focused approach.
• Availability to work flexible schedules, including weekends and holidays.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.

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