Guest Experience Specialist - Front Desk

Crestline Hotels & Resorts; Baton Rouge (LA); On-site; USD 26,000 - 36,000; Full time

Job summary

Crestline Hotels & Resorts is seeking a Front Desk Agent to assist guests with check-in and check-out, handle phone calls, and manage special requests according to hotel policies. The role requires a high level of guest service, professionalism, and teamwork in a fast-paced front office environment.

Responsibilities include resolving guest inquiries, maintaining knowledge of hotel offerings, and ensuring accurate guest records and payments.

Qualifications

• High school diploma or GED required.
• Minimum 1 year experience in a similar hotel front desk role.
• Basic computer skills and familiarity with hotel systems.

Responsibilities

• Resolve guest requests and complaints to ensure satisfaction.
• Answer and process phone calls promptly and courteously.
• Greet guests and assist with check-in/check-out procedures.
• Maintain knowledge of hotel features, rates, promotions, and daily occupancy.
• Input guest information accurately and handle payment methods as required.
• Coordinate with bell staff for guest escorts and luggage handling.
• Process wake-up calls and manage guest communications and faxes.

Skills

Guest service mindset

Communication skills

Team player

Education

High School Diploma or GED

Tools

Basic computer skills

Job description

Crestline Hotels & Resorts is seeking a Front Desk Agent to assist guests with check-in and check-out, handle phone calls, and manage special requests according to hotel policies. The role requires a high level of guest service, professionalism, and teamwork in a fast-paced front office environment.

Responsibilities include resolving guest inquiries, maintaining knowledge of hotel offerings, and ensuring accurate guest records and payments.