Guest Experience Specialist – Front Desk

Crestline Hotels & Resorts; Akron (OH); On-site; USD 19,000 - 25,000; Full time

Job summary

The Front Desk Agent at Crestline Hotels & Resorts handles guest check‑in/check‑out, answers calls, and fulfills guest requests according to hotel policies. The role requires a friendly demeanor, strong communication, and basic computer skills to manage registrations and guest services.

Responsibilities include resolving guest concerns, maintaining knowledge of hotel features, rates, and procedures, and ensuring accurate cash handling and proper record keeping during shifts.

Qualifications

• One year of experience in a similar hotel position.
• Basic computer skills required.

Responsibilities

• Resolve guest complaints to ensure satisfaction.
• Anticipate guest needs and respond promptly.
• Maintain positive guest relations at all times.
• Answer department telephone within 3 rings with proper greeting.
• Process check-ins and verify registration information.
• Handle wake‑up calls and assist guests with services.

Skills

Guest service

Phone etiquette

Check-in/check-out

Cash handling

Problem solving

Education

High School Diploma or GED

Job description

The Front Desk Agent at Crestline Hotels & Resorts handles guest check‑in/check‑out, answers calls, and fulfills guest requests according to hotel policies. The role requires a friendly demeanor, strong communication, and basic computer skills to manage registrations and guest services.

Responsibilities include resolving guest concerns, maintaining knowledge of hotel features, rates, and procedures, and ensuring accurate cash handling and proper record keeping during shifts.