Guest Experience Specialist - Front Desk

Holiday Inn South Plainfield-Piscataway; SOUTH PLAINFIELD (NJ); On-site; USD 30,000 - 45,000; Full time

Job summary

A hotel chain in South Plainfield is looking for a responsible Front Desk Agent to create a welcoming experience for guests. You will manage check-in and check-out processes, handle guest inquiries, and collaborate with other departments for smooth hotel operations. The position requires strong communication skills, at least one year of customer service experience, and availability for flexible shifts including nights and weekends.

Qualifications

• 1 year of experience as Front Desk Agent or other customer service-related position.
• Proficiency in using hotel PMS software is a plus.
• Availability to work flexible shifts, including evenings, weekends, and holidays.

Responsibilities

• Determine guest reservation status and room assignments.
• Verify guest’s payment method and follow procedures.
• Accurately enter guest information into the PMS.
• Respond promptly to guest concerns and inquiries.
• Manage front desk cashier responsibilities.

Skills

Strong communication

Problem-solving

Interpersonal skills

Multitasking

Customer service experience

Education

High school diploma or equivalent

Tools

Hotel PMS software (e.g., Opera, OnQ, PEP)

Job description

A hotel chain in South Plainfield is looking for a responsible Front Desk Agent to create a welcoming experience for guests. You will manage check-in and check-out processes, handle guest inquiries, and collaborate with other departments for smooth hotel operations. The position requires strong communication skills, at least one year of customer service experience, and availability for flexible shifts including nights and weekends.