Guest Experience Specialist - Front Desk

Fine-Hospitality-Group-LL; Simi Valley (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Fine-Hospitality-Group-LL is seeking a Front Desk Associate in Simi Valley, CA. The role requires greeting guests, handling check-in/check-out, answering calls, and maintaining a courteous, professional front desk environment.

Successful candidates will be fluent in English, tech-savvy, able to stand for extended periods, and willing to work weekends or holidays as needed. Training and adherence to brand standards are expected.

Qualifications

• High school diploma or equivalent is required.
• Ability to speak fluent English is required.
• Strong computer and typing skills, tech-savvy.
• Stand for long periods behind the desk and in front office areas.
• Willing to work weekends and holidays.

Responsibilities

• Register guests, issue room keys, provide information on hotel services, local area and room location.
• Answer phones in a prompt and courteous manner.
• Upsell rooms to maximize hotel revenue.
• Perform check-in / check-out of hotel guests in a timely and professional manner.
• Act as the Manager on Duty (MOD) when scheduled.
• Ensure the proper appearance of the lobby and public areas.

Skills

English fluency

Tech savvy / typing

Physical stamina

Customer service

Education

High school diploma

Job description

Fine-Hospitality-Group-LL is seeking a Front Desk Associate in Simi Valley, CA. The role requires greeting guests, handling check-in/check-out, answering calls, and maintaining a courteous, professional front desk environment.

Successful candidates will be fluent in English, tech-savvy, able to stand for extended periods, and willing to work weekends or holidays as needed. Training and adherence to brand standards are expected.