FRONT DESK ASSOCIATE

Fine-Hospitality-Group-LL; Simi Valley (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Fine-Hospitality-Group-LL is seeking a Front Desk Associate in Simi Valley, CA. The role requires greeting guests, handling check-in/check-out, answering calls, and maintaining a courteous, professional front desk environment.

Successful candidates will be fluent in English, tech-savvy, able to stand for extended periods, and willing to work weekends or holidays as needed. Training and adherence to brand standards are expected.

Qualifications

• High school diploma or equivalent is required.
• Ability to speak fluent English is required.
• Strong computer and typing skills, tech-savvy.
• Stand for long periods behind the desk and in front office areas.
• Willing to work weekends and holidays.

Responsibilities

• Register guests, issue room keys, provide information on hotel services, local area and room location.
• Answer phones in a prompt and courteous manner.
• Upsell rooms to maximize hotel revenue.
• Perform check-in / check-out of hotel guests in a timely and professional manner.
• Act as the Manager on Duty (MOD) when scheduled.
• Ensure the proper appearance of the lobby and public areas.

Skills

English fluency

Tech savvy / typing

Physical stamina

Customer service

Education

High school diploma

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

FRONT DESK ASSOCIATE

Full Time Simi Valley, CA, US

Reports To: Front Office Manager, General Manager

Requirements:

High school diploma or equivalent

Ability to speak fluent English

Strong computer and typing skills, tech-savvy

Stand for long periods of time behind the desk and front office areas

Carrying or lifting items weighing up to 50 pounds.

Handling objects, products, and computer equipment

Willing to work weekends, and/or holidays.

General Responsibilities:

Provide prompt, friendly, courteous, and professional guest service.

Ability to perform check-in / check-out of hotel guests in a timely and professional manner

Act as the Manager on Duty (MOD) when scheduled.

Specific Responsibilities:

Register guests, issue room keys, provide information on hotel services, local area and room location.

Answer phones in a prompt and courteous manner.

Upsell rooms where possible to maximize hotel revenue.

Be proficient on the use of the Property Management System.

Completion of all brand trainings for their discipline. Required to log on to Brand Portal, know and learn

the brand requirements needed for their position.

Have a good understanding of all of hotel operating procedures.

Accurately process all cash and credit card transactions in accordance with the established procedures.

Respond appropriately to guest complaints and guest requests and make appropriate service recovery

actions to ensure total guest satisfaction.

Perform other duties as assigned including guest room tours, special guest requests, breakfast set up,

cleaning lobby area, setting up meeting room, data entry, document scanning, and preparing reports.

Read and document all events, incidents in the communication log.

Ensure the proper appearance of the lobby and all public areas, including the breakfast area.

Ensure processes are followed to protect the identity, safety and security of the guests and fellow

employees.

Be proficient on the use of all front office equipment such as credit card machine, copier, and fax.

Be willing and able to work any shift.

Have complete knowledge of room types and offered rate plans.

Fully understand the hotel’s franchise policy on guaranteed reservations and no- shows.

Process cancellations and modifications to reservations.

Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates.

Promote teamwork and quality service through daily communications and coordination with other

departments.

Excellent communication and customer service skills

Pleasant personality

Good team player

Good listener

Well-groomed and professional appearance

Open with praise and discrete with criticism

Performance Standards:

Annual performance evaluations are subjected to contributions of measurable value to hotel metrics and