Guest Services Specialist: Front Desk & Reservations

Hotel Equities; Sedona (AZ); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Same-day pay available

Employee discounts

Career Growth Opportunities

Job summary

A leading hospitality management company is seeking a dedicated Guest Services Representative in Sedona, AZ. The role involves greeting guests, handling reservations, resolving complaints, and ensuring a memorable stay. Candidates must possess strong communication skills and have a high school diploma. Experience within hotel chains like Marriott or Hilton is preferred. This position offers flexible scheduling and great benefits including career growth opportunities.

Qualifications

• Experience with hotel processes in chains like Marriott, Hilton, IHG, Wyndham, or Hyatt.
• Must be able to understand and communicate effectively in the primary language(s) used in the workplace.
• Ability to stand and exert mobility for up to 4 hours.

Responsibilities

• Greet and welcome guests professionally.
• Handle guest payments accurately.
• Resolve guest complaints promptly.
• Assist guests with their luggage.

Skills

Communication skills

Customer service

Problem-solving

Basic math skills

Team collaboration

Education

High School diploma or equivalent

Job description

A leading hospitality management company is seeking a dedicated Guest Services Representative in Sedona, AZ. The role involves greeting guests, handling reservations, resolving complaints, and ensuring a memorable stay. Candidates must possess strong communication skills and have a high school diploma. Experience within hotel chains like Marriott or Hilton is preferred. This position offers flexible scheduling and great benefits including career growth opportunities.