Guest Experience Specialist — Front Desk

Courtyard Marriott-Raynham, MA; Raynham (MA); On-site; USD 27,508,000 - 36,677,000; Full time

Job summary

Courtyard by Marriott-Raynham, MA is seeking a Front Desk Agent to support guest services with 24-32 hours weekly, including weekends. You will greet and register guests, manage check-ins and check-outs, handle reservations, and respond to inquiries about hotel services.

The role requires a high school diploma or GED, a flexible schedule, excellent customer service, and a professional demeanor. You must balance cash handling, stay informed on daily operations, and ensure the front desk area

Qualifications

• High school diploma or GED required.
• Ability to provide high-quality customer service.
• Flexible schedule including weekends and holidays.
• Professional and pleasant demeanour.

Responsibilities

• Greet and register guests and provide assignments, accommodating special requests.
• Handle guest check-ins and check-outs in a friendly, professional manner.
• Answer inquiries about hotel services, directions, and areas of interest.
• Balance cash, checks, and transactions according to procedures.
• Maintain front desk and back office cleanliness and organization.
• Be knowledgeable about room rates, packages and promotions.

Skills

Customer service

Flexible schedule

Professional demeanor

Attention to detail

Education

High school diploma or GED

Job description

Courtyard by Marriott-Raynham, MA is seeking a Front Desk Agent to support guest services with 24-32 hours weekly, including weekends. You will greet and register guests, manage check-ins and check-outs, handle reservations, and respond to inquiries about hotel services.

The role requires a high school diploma or GED, a flexible schedule, excellent customer service, and a professional demeanor. You must balance cash handling, stay informed on daily operations, and ensure the front desk area