Front Desk Guest Experience Specialist

Providence Marriott Downtown; Providence (RI); Hybrid; USD 32,000 - 42,000; Full time

Job summary

The role requires knowledge of the PMS, cash handling, and clear communication with guests and staff; weekend and night shifts may be required, with emphasis on confidentiality and professional presentation.

Qualifications

• Must be able to effectively communicate both verbally and written, with guests and colleagues.
• Experience with Marriott PMS or similar hotel management systems.
• Strong customer service and problem-solving skills.

Responsibilities

• Greet guests and perform check-in/out following Marriott standards.
• Handle guest inquiries, reservations, and room assignments.
• Maintain front desk appearance and cleanliness; assist guests as needed.

Skills

Verbal communication

Written communication

Guest service mindset

Multitasking

Tools

PMS

Job description

The role requires knowledge of the PMS, cash handling, and clear communication with guests and staff; weekend and night shifts may be required, with emphasis on confidentiality and professional presentation.