Front Desk Guest Experience Associate — Part‑Time (Weekends)

Jiten Hotel Management Inc; Raynham (MA); On-site; USD 21,000 - 25,000; Full time

Job summary

Courtyard by Marriott Raynham in Massachusetts is seeking a Front Desk Agent to greet guests, register arrivals, and handle check-ins/check-outs with professionalism and care.

The role requires strong customer service, excellent communication, and the ability to work a flexible schedule including nights and weekends. Availability for 24–32 hours per week is needed, and adherence to hotel policies is essential.

Qualifications

• High school diploma or GED required; post high school education preferred.
• Excellent customer service focus and professional demeanor.
• Able to work a flexible schedule including nights, weekends and holidays.

Responsibilities

• Report to work on time, in proper and clean uniform, including name tag.
• Handle duties according to hotel policies and cash handling procedures.
• Be knowledgeable about daily hotel operations and updates.
• Know room rates, packages, discounts and promotions, and how to handle each.
• Provide the highest quality of service to the customer at all times.
• Answer phones promptly and greet/register guests; assist in pre-registration and reservations.
• Manage check-ins/outs professionally and balance cash at end of shift.
• Log information in Pass On Log and communicate with incoming shifts.
• Ensure guest inquiries about services and directions are answered.
• Post charges to guest bills and handle payments and changes accordingly.
• Handle special service requests and ensure guest valuables are secure.
• Know emergency procedures and be flexible with schedule.

Skills

Customer service

Communication

Professional demeanor

Flexible schedule

Education

High school diploma or GED

Job description

Courtyard by Marriott Raynham in Massachusetts is seeking a Front Desk Agent to greet guests, register arrivals, and handle check-ins/check-outs with professionalism and care.

The role requires strong customer service, excellent communication, and the ability to work a flexible schedule including nights and weekends. Availability for 24–32 hours per week is needed, and adherence to hotel policies is essential.