Guest Experience Specialist - Front Desk

AGUA CALIENTE CASINO RANCHO MIRAGE; Rancho Mirage (CA); On-site; USD 36,000 - 52,000; Full time

Job summary

Agua Caliente Casino Rancho Mirage seeks a front desk associate to support hotel guest services. You will greet guests warmly, assist with check-in/check-out, and manage reservations using the front desk system.

The role requires accurate cash handling, processing payments, and providing timely information to guests. The position involves standing for extended periods in a fast-paced hotel environment and may require handling multiple tasks such as guest requests, phone inquiries, and

Qualifications

• Ability to calculate figures for discounts, deposits, and payments.
• Strong customer service and communication skills to greet guests courteously.
• Proficient with telephone etiquette and front desk procedures.

Responsibilities

• Assist guests with reservations and check-in/check-out processing.
• Answer hotel phones with a friendly greeting and handle guest requests.
• Process transactions and monitor guest accounts and deposits.
• Train new front desk staff in standard procedures and systems.

Skills

Mathematics

Customer service

Telephone skills

Cash handling

Education

High School Diploma / GED

Tools

Reservation system

Point-of-sale or cash register

Job description

Agua Caliente Casino Rancho Mirage seeks a front desk associate to support hotel guest services. You will greet guests warmly, assist with check-in/check-out, and manage reservations using the front desk system.

The role requires accurate cash handling, processing payments, and providing timely information to guests. The position involves standing for extended periods in a fast-paced hotel environment and may require handling multiple tasks such as guest requests, phone inquiries, and