Guest Experience & Call Center Liaison

AGUA CALIENTE CASINO RANCHO MIRAGE; Rancho Mirage (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Agua Caliente Casino Rancho Mirage is seeking a friendly, professional receptionist to handle incoming and interoffice calls and route them to the right department. You will provide accurate messages and assist guests with time-sensitive matters, while supporting clerical tasks.

You will deliver the Agua Caliente Experience by offering excellent guest service to both guests and internal staff, maintaining knowledge of the properties and using the hotel systems to answer questions.

Qualifications

• Answers all incoming and interoffice calls and routes to the appropriate person.
• Performs clerical duties such as typing and proofreading.
• Operates paging system to call individuals on the casino floor.
• Provides excellent guest service to guests and internal staff.
• Keeps knowledge of Agua Caliente Properties current via ACE Insider, ACE Huddle, and updates.
• Adheres to tribal regulations and standard operating procedures.

Responsibilities

• Answers all incoming calls and interoffice calls, transfers call accordingly to the appropriate person or department.
• May perform clerical duties such as typing and proofreading.
• Operates paging system to call individuals on the casino to the phone.
• Provide excellent guest service to both guests and internal staff.
• Handle general inquiries regarding Agua Caliente Properties
• Maintains property knowledge for all 3 Agua Caliente Casinos properties by keeping up to date with information provided in the property management system.

Skills

Customer service

Call center

English proficiency

Phone etiquette

Computer skills

Microsoft Office

Education

High school diploma or GED

Tools

Property management system (PMS)

ACE Insider

ACE Huddle

Job description

Agua Caliente Casino Rancho Mirage is seeking a friendly, professional receptionist to handle incoming and interoffice calls and route them to the right department. You will provide accurate messages and assist guests with time-sensitive matters, while supporting clerical tasks.

You will deliver the Agua Caliente Experience by offering excellent guest service to both guests and internal staff, maintaining knowledge of the properties and using the hotel systems to answer questions.