Guest Communications Specialist – PBX & Front Desk Support

Agua Caliente Casinos; Rancho Mirage (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Agua Caliente Casinos in Rancho Mirage, CA is seeking a Full Time Customer Service Representative to handle inbound and interoffice calls, providing exceptional guest service. You will route calls, assist with time-sensitive matters, and perform light clerical duties as needed.

The role requires English proficiency and strong computer skills, including MS Office and access to property management or related systems.

Qualifications

• Must be able to communicate in English.
• Proficient with computers and Microsoft Office.
• Ability to write messages accurately on a computer.

Responsibilities

• Answer all incoming and interoffice calls and route to the appropriate person.
• Provide excellent guest service and assist with general inquiries.
• Maintain knowledge of Agua Caliente Properties and related systems.

Skills

English proficiency

Strong communication

Calm under pressure

Education

High school diploma or GED

Tools

Microsoft Office

Hotel property management system

Call center software

Job description

Agua Caliente Casinos in Rancho Mirage, CA is seeking a Full Time Customer Service Representative to handle inbound and interoffice calls, providing exceptional guest service. You will route calls, assist with time-sensitive matters, and perform light clerical duties as needed.

The role requires English proficiency and strong computer skills, including MS Office and access to property management or related systems.