Guest Experience Specialist

Agua Caliente Casinos; Rancho Mirage, Northern (CA, KY); Hybrid; USD 32,000 - 54,000; Full time

Job summary

Agua Caliente Rancho Mirage - Rancho Mirage, CA 92270 is seeking a Full Time Front Desk Agent to accommodate guests and support hotel operations.

Responsibilities include monitoring room availability to optimize occupancy, greeting guests warmly, handling reservations and check-ins/outs, processing payments and authorizations, and assisting with training for front desk staff to ensure smooth service.

Qualifications

• Ability to calculate figures such as discounts, percentages, and payments.
• Apply basic algebra and geometry concepts in daily tasks.

Responsibilities

• Monitor and analyze room inventory to maximize occupancy and increase average rate.
• Answers the telephone using appropriate greeting.
• Process guest telephone requests in a timely manner.
• Greet customers with a friendly and sincere welcome and maintain professional demeanor.
• Compute bills, collect payments, and verify/ imprint credit card authorization.

Skills

Customer service

Communication

Education

High School Diploma or GED

Job description

Agua Caliente Rancho Mirage - Rancho Mirage, CA 92270 is seeking a Full Time Front Desk Agent to accommodate guests and support hotel operations.

Responsibilities include monitoring room availability to optimize occupancy, greeting guests warmly, handling reservations and check-ins/outs, processing payments and authorizations, and assisting with training for front desk staff to ensure smooth service.