VIP Guest Experience Specialist

Agua Caliente Casinos; Rancho Mirage (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

Agua Caliente Casinos in Rancho Mirage, CA, is seeking a guest services associate to warmly greet guests, explain our games, and promote current promotions. You will provide comps and assist with Player's Club enrollment while supporting hotel and outlet reservations.

Strong communication, problem-solving, and basic computer skills are required, with a high school diploma or GED. Gaming experience is a plus but not required. This role operates in a dynamic casino environment.

Qualifications

• Must have a high school diploma or GED.
• Gaming industry experience preferred but not required.
• Excellent verbal and guest interaction skills.
• Ability to resolve guest concerns with professionalism.

Responsibilities

• Meet and greet guests and maintain a high level of customer service.
• Explain games offered and today’s promotions to guests.
• Provide comps to patrons according to internal controls.
• Assist in inviting guests for special events and enrollment in the Player's Club.
• Track and report on players for the Director of Player Development.
• Assist the Slot and Table Games departments and support tournaments.
• Help guests with hotel and outlet reservations (Spa, restaurants, golf).

Skills

Customer service

Verbal communication

Guest relations

Analytical skills

Computer skills

Education

High school diploma or GED

Job description

Agua Caliente Casinos in Rancho Mirage, CA, is seeking a guest services associate to warmly greet guests, explain our games, and promote current promotions. You will provide comps and assist with Player's Club enrollment while supporting hotel and outlet reservations.

Strong communication, problem-solving, and basic computer skills are required, with a high school diploma or GED. Gaming experience is a plus but not required. This role operates in a dynamic casino environment.