Guest Experience Specialist – Front Desk

EOS Hospitality LLC; Pompano Beach (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) & Company Match

Life Insurance

Educational Assistance

Discounted Travel

Job summary

EOS Hospitality LLC is seeking a friendly Front Desk Associate to join the Marriott Pompano Beach team. You will greet guests, check in/out, answer calls, and coordinate with departments to ensure a memorable stay.

The ideal candidate has a welcoming personality, strong communication skills, and flexibility to work a full-time schedule including weekends and holidays. Competitive benefits are offered along with travel discounts.

Qualifications

• Greet guests and assist with check-in/check-out.
• Answer calls with proper etiquette and provide accurate information.
• Ascertain callers' needs through open-ended questions.
• Describe room accommodations and all hotel amenities.
• Address guest requests and document in the system.
• Assist with extra services and ensure proper follow-through.

Responsibilities

• Maintain knowledge of hotel operations and daily activities.
• Ensure compliance with departmental policies and standards.
• Resolve guest complaints to ensure satisfaction.
• Present folio to guests and resolve disputed charges.
• Communicate guest information to relevant departments.
• Support all departments with guest and group information.
• Perform additional duties as assigned.

Job description

EOS Hospitality LLC is seeking a friendly Front Desk Associate to join the Marriott Pompano Beach team. You will greet guests, check in/out, answer calls, and coordinate with departments to ensure a memorable stay.

The ideal candidate has a welcoming personality, strong communication skills, and flexibility to work a full-time schedule including weekends and holidays. Competitive benefits are offered along with travel discounts.