Guest Services Front Desk Agent — Flexible Schedule

Sands Harbor Resort & Marina; Pompano Beach (FL); Sur place; USD 19 000 - 25 000; Plein temps

Résumé du poste

Sands Harbor Resort & Marina in Pompano Beach, FL is seeking a friendly Hotel Front Desk Agent to welcome guests and manage reservations with professionalism. You will check guests in/out, answer inquiries, process payments, and coordinate with housekeeping to ensure rooms are ready.

Ideal candidates have customer-focused communication skills, the ability to multitask in a fast-paced setting, and basic computer skills to navigate the property management system.

Qualifications

• Previous hotel front desk or guest services experience preferred.
• Strong customer service and communication skills required.
• Able to multitask in a fast-paced hospitality environment.

Responsabilités

• Welcome guests with a friendly, professional check-in/out experience.
• Manage reservations, room assignments, cancellations, and guest requests.
• Answer calls and respond to inquiries about accommodations and services.
• Process guest payments and handle transactions with accuracy.
• Coordinate with housekeeping and maintenance to prep rooms.
• Maintain guest records in the property management system and assist with front desk duties.

Connaissances

Customer service

Communication

Multitasking

Teamwork

Outils

PMS software

Description du poste

Sands Harbor Resort & Marina in Pompano Beach, FL is seeking a friendly Hotel Front Desk Agent to welcome guests and manage reservations with professionalism. You will check guests in/out, answer inquiries, process payments, and coordinate with housekeeping to ensure rooms are ready.

Ideal candidates have customer-focused communication skills, the ability to multitask in a fast-paced setting, and basic computer skills to navigate the property management system.