Front Office Agent

EOS Hospitality LLC; Pompano Beach (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) & Company Match

Life Insurance

Educational Assistance

Discounted Travel

Job summary

EOS Hospitality LLC is seeking a friendly Front Desk Associate to join the Marriott Pompano Beach team. You will greet guests, check in/out, answer calls, and coordinate with departments to ensure a memorable stay.

The ideal candidate has a welcoming personality, strong communication skills, and flexibility to work a full-time schedule including weekends and holidays. Competitive benefits are offered along with travel discounts.

Qualifications

• Greet guests and assist with check-in/check-out.
• Answer calls with proper etiquette and provide accurate information.
• Ascertain callers' needs through open-ended questions.
• Describe room accommodations and all hotel amenities.
• Address guest requests and document in the system.
• Assist with extra services and ensure proper follow-through.

Responsibilities

• Maintain knowledge of hotel operations and daily activities.
• Ensure compliance with departmental policies and standards.
• Resolve guest complaints to ensure satisfaction.
• Present folio to guests and resolve disputed charges.
• Communicate guest information to relevant departments.
• Support all departments with guest and group information.
• Perform additional duties as assigned.

Job description

Description

Responsibilities

• Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
• Ascertain callers' needs through open-ended questions.
• Describe room accommodations and all amenities.
• Accommodate special requests and designate such in the system following the hotel's standard operating procedures.
• Access guest history records to best service guests; maintain accurate information in guest history files.
• Resolve guest complaints, ensuring guest satisfaction.
• Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure.
• Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery).
• Present folio to guest and resolve any disputed charges.
• Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
• Perform additional duties, as assigned.

If you believe hospitality and a friendly smile are your strengths, we want to talk to you!

This is a full-time working at the Marriott Pompano Beach. Flexible schedule is required, including weekends and holidays. We offer 401(k) & Company Match, Life Insurance, Maternity/Paternity Leave, Educational Assistance, and discounted travel program benefits for team members and their family, plus more!

EOS Hospitality is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. We are committed to fostering a diverse and inclusive workplace.

Notice: the hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: EOS Hospitality