Hotel Front Desk Agent

Impulsive Group; Pompano Beach (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Sands Harbor Resort & Marina in Pompano Beach, FL is seeking a friendly, professional Hotel Front Desk Agent to welcome guests, handle check-ins and check-outs, manage reservations, and respond to guest inquiries with courtesy and accuracy.

You will coordinate with housekeeping and other departments to ensure rooms are ready, maintain accurate guest records, process payments, and provide local information to create a memorable stay while upholding hospitality standards.

Qualifications

• Experience in hotel front desk or guest services preferred.
• Strong customer service and communication skills.
• Ability to multitask in a busy hotel environment.
• Basic computer skills and ability to learn PMS.

Responsibilities

• Welcome guests with a friendly, professional check-in and check-out experience.
• Manage reservations, room assignments, cancellations, and guest requests.
• Answer calls and respond to inquiries about accommodations and services.
• Process guest payments and maintain accurate billing records.
• Assist guests with questions and special requests while staying courteous.
• Coordinate with housekeeping/maintenance to ensure rooms are ready.
• Maintain guest information and reservation records in the PMS.
• Communicate with other departments to ensure smooth operations.
• Provide information about local attractions and transportation.
• Keep front desk and lobby area clean and welcoming.
• Follow policies, safety procedures, and confidentiality standards.

Skills

Customer service

Communication

Multitasking

Organization

Problem solving

Teamwork

Flexible schedule

Tools

Property Management System

Job description

Sands Harbor Resort & Marina is seeking a friendly, professional, and dependable Hotel Front Desk Agent to join our hospitality team in Pompano Beach, Florida.

As the first point of contact for our guests, you’ll play an important role in creating a welcoming atmosphere and ensuring a smooth, enjoyable stay. We’re looking for someone who enjoys working with people, stays organized in a busy environment, and takes pride in providing excellent guest service.

What you will be doing

• Welcome guests and provide a friendly, professional check-in and check-out experience.
• Manage hotel reservations, room assignments, cancellations, and guest requests.
• Answer incoming calls and respond to guest inquiries regarding accommodations, amenities, and hotel services.
• Process guest payments, maintain accurate billing records, and handle cash and credit card transactions.
• Assist guests with questions, concerns, and special requests while providing prompt and courteous service.
• Coordinate with housekeeping and maintenance to ensure rooms are ready and guest needs are addressed.
• Maintain accurate guest information and reservation records in the hotel’s property management system.
• Communicate effectively with other departments to ensure smooth daily hotel operations.
• Provide information about local attractions, restaurants, transportation, and nearby activities.
• Maintain a clean, organized, and welcoming front desk and lobby area.
• Follow hotel policies, safety procedures, and guest confidentiality standards.
• Assist with additional front office responsibilities as needed.

What you bring to the table

• Previous hotel front desk, guest services, or hospitality experience preferred.
• Strong customer service and communication skills.
• Ability to multitask and remain professional in a fast-paced hotel environment.
• Basic computer skills and the ability to learn hotel reservation and property management systems.
• Strong attention to detail, organization, and problem-solving skills.
• Ability to handle guest concerns calmly and professionally.
• Dependable, punctual, and comfortable working both independently and as part of a team.
• Ability to work a flexible schedule, including weekends and holidays.
• Experience handling reservations, guest payments, and hotel check-in/check-out procedures is a plus.

Why join our team?

At Sands Harbor Resort & Marina, you’ll be part of a waterfront hospitality environment where guest satisfaction and teamwork are essential to our success. We’re looking for individuals who enjoy hospitality, take initiative, and want to make a positive impression on every guest.

If you have a passion for customer service and enjoy working in a hotel environment, we’d love to hear from you.